Taking orders online and shipping the orders to customers might sound simple, but there are challenges. Customers expect products they receive to look exactly like the website pictures, match the descriptions provided on the website and to function accordingly. Descriptive information should be clearly written so that there is no room for interpretation and any discrepancies between a photo and the actual product should be noted. Additionally, it should be easy for customers to find the website’s Terms and Conditions, and return, exchange and cancellation policies should be written in layman’s terms.
When customers believe they have been misled the end result can be a transaction dispute claiming “merchandise not as described.”
A card issuer asks only one thing from a customer when they request a refund claiming the merchandise received was not as described: verbal confirmation that they attempted to resolve the issue with the merchant. If the customer answers “yes” then a chargeback is filed with the official reason being “merchandise not as described.”
Merchants are notified each time a chargeback is filed and each notification includes a reason code specific to the card brand network. Forexample, Visa uses Reason Code 53 and MasterCard uses Reason Code 4853 to identify “merchandise not as described”chargebacks. These codes tell the merchant what the requirements are to present proof that the claim is invalid.
Along with letting card issuers know if they were not previously contacted by the customer, merchants need to make available the following documentation to fight chargebacks for “merchandise not as described” claims:
Merchandise received or service cancelled and transaction processed: copies of communications and payment details.
Merchandise delivered was as described: printed copy of the website description and invoice details to prove the claim is invalid.
Merchandise delivered before cancellation:copies of detailed documentsthat include the order date, dispatching date, product details and date of cancellation to show that the customer did cancel the order, but the cancellation was requested after the order was shipped and the merchandise has not yet been returned by the customer.
Merchandise not returned and services not cancelled: in this instance there is no paper trail to follow, so the merchant should inform the card issuer that it has no record of any communication from the customer with regard to returning merchandise or a cancellation request.
Merchandise returned and damaged: copies of documents showing that the merchandise was replaced or repaired, which might include details of communications with the customer and a description of the exact repairs that were made.
Effective chargeback handling requires trained staff members who deal specifically with chargeback cases, and having an in-house chargeback department may not be feasible for all eCommerce businesses. For those who would rather avoid the hassles of having in-house staff to deal with chargebacks, there are companies like
I couldn’t refrain from commenting. Perfectly written.
bookmarked!!, I love your site!
You need to take part in a contest for one of the finest blogs on the internet. I’m going to recommend this site!
I truly love your website.. Excellent colors & theme. Did you create this site yourself? Please reply back as I’m hoping to create my own website and want to know where you got this from or just what the theme is named. Many thanks.
This is the perfect site for anyone who hopes to understand this topic. You understand so much its almost hard to argue with you (not that I actually would want to…HaHa). You certainly put a fresh spin on a topic that has been written about for ages. Wonderful stuff, just great.
You’re so interesting! I don’t suppose I’ve read through a single thing like that before. So nice to discover someone with some unique thoughts on this issue. Seriously.. many thanks for starting this up. This site is one thing that is needed on the internet, someone with a bit of originality.
Good info. Lucky me I discovered your blog by accident (stumbleupon). I have book-marked it for later!
Your style is very unique in comparison to other folks I’ve read stuff from. Thanks for posting when you’ve got the opportunity, Guess I’ll just bookmark this web site.
Your style is very unique compared to other folks I’ve read stuff from. Thank you for posting when you have the opportunity, Guess I’ll just book mark this blog.
This is a topic which is close to my heart… Take care! Where are your contact details though?
I really love your blog.. Very nice colors & theme. Did you build this amazing site yourself? Please reply back as I’m planning to create my own blog and would love to find out where you got this from or just what the theme is named. Many thanks!
Your style is so unique compared to other folks I’ve read stuff from. Thanks for posting when you have the opportunity, Guess I will just book mark this web site.
Excellent write-up. I absolutely love this website. Continue the good work!
I have to thank you for the efforts you have put in writing this website. I’m hoping to see the same high-grade blog posts by you in the future as well. In fact, your creative writing abilities has motivated me to get my own blog now 😉
Spot on with this write-up, I truly believe that this amazing site needs far more attention. I’ll probably be back again to see more, thanks for the information!
Everyone loves it whenever people get together and share ideas. Great blog, keep it up!
Excellent web site you have here.. It’s difficult to find high-quality writing like yours these days. I really appreciate individuals like you! Take care!!
I truly love your website.. Excellent colors & theme. Did you create this web site yourself? Please reply back as I’m attempting to create my own personal website and would like to learn where you got this from or exactly what the theme is named. Thanks.
Hello there! I could have sworn I’ve been to this blog before but after looking at some of the posts I realized it’s new to me. Nonetheless, I’m certainly delighted I found it and I’ll be book-marking it and checking back regularly!
I’m very pleased to discover this page. I wanted to thank you for ones time for this particularly fantastic read!! I definitely enjoyed every bit of it and i also have you bookmarked to check out new things in your web site.
I seriously love your blog.. Very nice colors & theme. Did you build this amazing site yourself? Please reply back as I’m looking to create my own personal blog and want to find out where you got this from or exactly what the theme is called. Thank you!
May I just say what a relief to find somebody that really knows what they’re discussing on the web. You actually know how to bring an issue to light and make it important. More people really need to check this out and understand this side of your story. I can’t believe you aren’t more popular since you surely have the gift.
You need to be a part of a contest for one of the highest quality blogs on the internet. I am going to recommend this blog!
After exploring a handful of the articles on your site, I truly like your way of blogging. I added it to my bookmark website list and will be checking back soon. Please check out my web site too and tell me how you feel.
Greetings! Very helpful advice in this particular article! It is the little changes that will make the greatest changes. Many thanks for sharing!
Nice i really enjoyed reading your blogs. Keep on posting. Thanks
This is a really good tip particularly to those new to the blogosphere. Short but very precise information… Appreciate your sharing this one. A must read article.
I wanted to thank you for this good read!! I absolutely enjoyed every bit of it. I have got you bookmarked to check out new things you post…
You’re so cool! I don’t believe I’ve truly read through anything like that before. So wonderful to find another person with some unique thoughts on this subject matter. Seriously.. many thanks for starting this up. This web site is something that is needed on the internet, someone with a little originality.
I seriously love your site.. Great colors & theme. Did you develop this site yourself? Please reply back as I’m trying to create my own personal website and would like to know where you got this from or what the theme is called. Many thanks.
Pretty! This has been a really wonderful post. Thanks for supplying this information.
Nice post. I learn something totally new and challenging on websites I stumbleupon every day. It’s always helpful to read through content from other authors and use something from other websites.
An outstanding share! I’ve just forwarded this onto a coworker who has been conducting a little homework on this. And he actually ordered me breakfast due to the fact that I stumbled upon it for him… lol. So allow me to reword this…. Thank YOU for the meal!! But yeah, thanx for spending the time to discuss this issue here on your web page.
You are so cool! I do not suppose I’ve truly read through something like that before. So wonderful to find someone with some original thoughts on this subject. Really.. thanks for starting this up. This web site is something that is required on the web, someone with a bit of originality.
This is a good tip especially to those new to the blogosphere. Short but very accurate info… Thanks for sharing this one. A must read post!
I really like it when people get together and share views. Great blog, keep it up.
I wanted to thank you for this fantastic read!! I definitely loved every bit of it. I have got you bookmarked to check out new things you post…
Good post. I learn something new and challenging on websites I stumbleupon every day. It will always be helpful to read through articles from other authors and practice something from their sites.
Nice post. I learn something totally new and challenging on sites I stumbleupon everyday. It will always be interesting to read through articles from other writers and practice something from their websites.
Hey, I loved your post! Visit my site: ANCHOR.
I truly love your website.. Excellent colors & theme. Did you build this amazing site yourself? Please reply back as I’m attempting to create my very own blog and would like to know where you got this from or what the theme is called. Cheers.
Hey, I loved your post! Check out my site: ANCHOR.
Having read this I thought it was very informative. I appreciate you spending some time and energy to put this content together. I once again find myself spending a lot of time both reading and posting comments. But so what, it was still worth it.
Hi! I could have sworn I’ve visited this website before but after looking at a few of the articles I realized it’s new to me. Anyhow, I’m certainly pleased I found it and I’ll be book-marking it and checking back frequently.
This website certainly has all of the information I needed concerning this subject and didn’t know who to ask.
Having read this I believed it was extremely enlightening. I appreciate you spending some time and energy to put this information together. I once again find myself personally spending a significant amount of time both reading and commenting. But so what, it was still worth it.
May I simply just say what a comfort to uncover an individual who truly knows what they’re discussing on the web. You certainly realize how to bring an issue to light and make it important. A lot more people really need to check this out and understand this side of the story. I can’t believe you’re not more popular given that you surely possess the gift.
This site was… how do I say it? Relevant!! Finally I’ve found something that helped me. Kudos.
Wonderful post! We are linking to this great content on our website. Keep up the great writing.
Hello there, There’s no doubt that your web site could possibly be having internet browser compatibility issues. When I take a look at your website in Safari, it looks fine however when opening in I.E., it has some overlapping issues. I merely wanted to give you a quick heads up! Apart from that, great blog.
You’ve made some really good points there. I looked on the internet to learn more about the issue and found most individuals will go along with your views on this web site.
Aw, this was a very nice post. Spending some time and actual effort to create a really good article… but what can I say… I put things off a whole lot and never seem to get anything done.
I want to to thank you for this great read!! I certainly loved every bit of it. I have you saved as a favorite to look at new stuff you post…
The positivity and optimism conveyed in this blog never fails to uplift my spirits Thank you for spreading joy and positivity in the world
This web site really has all of the information and facts I needed concerning this subject and didn’t know who to ask.
Aw, this was an incredibly good post. Taking the time and actual effort to produce a really good article… but what can I say… I hesitate a whole lot and never seem to get nearly anything done.
The next time I read a blog, Hopefully it doesn’t fail me just as much as this particular one. After all, I know it was my choice to read through, however I truly thought you would have something helpful to talk about. All I hear is a bunch of whining about something you can fix if you were not too busy searching for attention.
Your blog has been a constant source of support and encouragement for me I am grateful for your words of wisdom and positivity
The very next time I read a blog, I hope that it does not disappoint me just as much as this one. After all, Yes, it was my choice to read, but I genuinely thought you would probably have something helpful to say. All I hear is a bunch of whining about something you could fix if you were not too busy searching for attention.
Spot on with this write-up, I seriously think this site needs far more attention. I’ll probably be back again to read through more, thanks for the info.
Very good article. I am experiencing a few of these issues as well..
Your posts always make me feel like I’m not alone in my struggles and insecurities Thank you for sharing your own experiences and making me feel understood
I used to be able to find good advice from your articles.
Your blog has helped me become a better version of myself Your words have inspired me to make positive changes in my life
The very next time I read a blog, Hopefully it does not disappoint me as much as this one. I mean, I know it was my choice to read through, nonetheless I actually believed you would probably have something helpful to say. All I hear is a bunch of complaining about something that you can fix if you weren’t too busy searching for attention.
Spot on with this write-up, I seriously believe this website needs far more attention. I’ll probably be back again to see more, thanks for the info!
You are so cool! I do not suppose I’ve truly read a single thing like that before. So good to find another person with a few original thoughts on this subject. Seriously.. thanks for starting this up. This site is something that is required on the web, someone with a bit of originality.
Your writing style is so relatable and authentic It’s a breath of fresh air in a world filled with superficiality and pretense
I absolutely love your website.. Great colors & theme. Did you make this web site yourself? Please reply back as I’m wanting to create my very own website and want to find out where you got this from or what the theme is called. Thank you.
Aw, this was a very nice post. Spending some time and actual effort to create a good article… but what can I say… I procrastinate a whole lot and never seem to get anything done.
Oh my goodness! Amazing article dude! Many thanks, However I am having issues with your RSS. I don’t understand why I can’t join it. Is there anybody having the same RSS problems? Anyone who knows the solution can you kindly respond? Thanx.
I really like it when individuals come together and share thoughts. Great website, continue the good work.
It’s clear that you are passionate about making a positive impact and your blog is a testament to that Thank you for all that you do
Your style is very unique compared to other folks I’ve read stuff from. Thank you for posting when you have the opportunity, Guess I will just bookmark this site.
I was able to find good advice from your blog articles.
Everything is very open with a very clear description of the challenges. It was truly informative. Your website is extremely helpful. Thanks for sharing.
Drop a link to your favorite blog post of yours in the comments below, I’d love to read more.
After going over a few of the blog articles on your blog, I truly appreciate your technique of writing a blog. I added it to my bookmark website list and will be checking back in the near future. Please visit my web site as well and tell me your opinion.
This is a topic which is close to my heart… Cheers! Exactly where can I find the contact details for questions?
This is a topic that is close to my heart… Cheers! Where are your contact details though?
I love how this blog promotes a healthy and balanced lifestyle It’s a great reminder to take care of our bodies and minds
Your blog post was really enjoyable to read, and I appreciate the effort you put into creating such great content. Keep up the great work!
I appreciate how well-researched and detailed your posts are It’s evident that you put a lot of time and effort into providing valuable information to your readers
This is a topic that is close to my heart… Cheers! Exactly where are your contact details though?
This post was exactly what I needed to read today Your words have provided me with much-needed clarity and reassurance
I couldn’t stop scrolling and reading, your content is truly one-of-a-kind. Thank you for all the time and effort you put into creating such amazing content.
Way cool! Some very valid points! I appreciate you penning this write-up and also the rest of the site is extremely good.
After checking out a handful of the articles on your site, I honestly appreciate your technique of writing a blog. I saved as a favorite it to my bookmark site list and will be checking back in the near future. Please visit my web site as well and let me know what you think.
Your content always manages to captivate and educate me. Keep up the fantastic work!
I couldn’t refrain from commenting. Perfectly written.
I could not resist commenting. Exceptionally well written.
This site was… how do you say it? Relevant!! Finally I’ve found something that helped me. Thanks a lot!
This post was exactly what I needed to read today Your words have provided me with much-needed clarity and reassurance
Nice post. I learn something totally new and challenging on sites I stumbleupon every day. It will always be interesting to read through content from other writers and practice a little something from other sites.
You have a way of explaining complex topics in a straightforward and easy to understand manner Your posts are always a pleasure to read
Your writing is so genuine and heartfelt It’s refreshing to read a blog that is not trying to sell something or promote an agenda
You have made some decent points there. I looked on the internet for more info about the issue and found most individuals will go along with your views on this website.
Hi! I could have sworn I’ve been to this blog before but after looking at many of the articles I realized it’s new to me. Anyways, I’m certainly pleased I came across it and I’ll be bookmarking it and checking back often!
From the insightful commentary to the captivating writing, every word of this post is top-notch. Kudos to the author for producing such fantastic content.
Your articles always make me think and reflect on my own life Thank you for prompting me to be introspective and make positive changes
This is the right web site for everyone who would like to find out about this topic. You understand so much its almost hard to argue with you (not that I personally would want to…HaHa). You certainly put a brand new spin on a subject which has been written about for ages. Great stuff, just wonderful.
Your posts are like a breath of fresh air I appreciate how you tackle difficult topics with grace and empathy
Thank you for sharing your personal experiences and stories It takes courage to open up and you do it with such grace and authenticity
Good post. I learn something new and challenging on blogs I stumbleupon on a daily basis. It will always be exciting to read articles from other authors and use a little something from other websites.
I am constantly impressed by the depth and detail in your posts You have a gift for making complex topics easily understandable
I appreciate how this blog addresses important issues in a respectful and informative manner It’s refreshing to see a blog use its platform for good
Hello there, I believe your web site might be having internet browser compatibility issues. Whenever I take a look at your website in Safari, it looks fine but when opening in Internet Explorer, it has some overlapping issues. I just wanted to give you a quick heads up! Aside from that, great site!